Shipping & returns

We ship through the Australia Post network. There may be delays in the network due to high volumes and unfortunately, this is out of our control. If you would like your parcel to arrive sooner rather than later, we strongly recommend shipping Express Post. This won’t speed up the order processing time, but it will speed up the transit time once Australia Post receives your parcel.

In the event that you need to return your product, send us an email at sales@wiccawarehouse.com.au for shipping details.

You will be responsible for paying for your own shipping costs for returning your item. Shipping is through Australia Post and costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Herbs, teas, essential oils, sprays, earrings and beauty products cannot be returned for health and hygiene reasons. If you receive these items damaged, please contact us to arrange a refund. 

Additional non-returnable items:

  • Gift cards
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please call or send us an email at sales@wiccawarehouse.com.au for shipping details.

Need help?

Contact us at sales@wiccawarehouse.com.au for questions related to refunds and returns.